Refund policy

Return and Refund Policy

At Nutrie Lifestyle, we are committed to providing high-quality and healthy homemade food products. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund policy to ensure a smooth shopping experience. Please review the policy below for information on returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timing: Returns must be initiated within 10 days of the delivery date.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable or consumable items with an expiration date.
  • Opened or used products.
  • Customized or special-order products.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at sharmikitchen2022@gmail.com or call/WhatsApp +91 88070 33154 to request a return authorization. Provide your order number and details about the item(s) you wish to return.
  2. Return Authorization: Our team will review your request and provide a return authorization number along with shipping instructions.
  3. Ship the Item: Pack the product securely and include the return authorization slip. Ship it to the address provided in the return instructions.

4. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error from our side.
  • Prepaid Labels: If the return is due to our mistake, we will provide a prepaid return shipping label.

5. Refund Processing

  • Inspection: Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria.
  • Refund: If approved, your refund will be processed to the original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product.

7. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately at sharmikitchen2022@gmail.com or +91 88070 33154. We will arrange for a replacement or full refund and cover the return shipping costs.

8. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us:

Nutrie Lifestyle
Our Office:
Plot No.5, 7th Main Road, Ganesh Nagar, Kattur – 620019, Trichy, Tamil Nadu, India

Call / WhatsApp: +91 88070 33154
Email: sharmikitchen2022@gmail.com

Working Hours:
Monday to Saturday: 9:00 AM – 7:30 PM
Sunday: 9:00 AM – 5:00 PM

Website: www.nutrielifestyle.com